![]() They looked like they were printed on a home inkjet. After paying an arm and a leg for fast shipping, the books arrived, and…were of the most disappointing print quality I could have imagined. For Christmas 2006, I ordered six classic hardcover book for relatives, all featuring them, my husband and I in selected wedding photos. I have had a resoundingly bad experience with MyPublisher. I am going to resize and do another book to see if the print quality is better. I didn’t read that Mypublisher does not recommend you use photos of more than 7 mega-pixels using the BookMaker software unless they are reduced to a lower pixel setting. I shoot with a digital camera over 8 mega-pixels, so my pictures printed out alitte blurry and pixilated. (Images from 5 mega-pixel digital cameras produce the best results.) MyPublisher recommends using photos taken with digital cameras that are greater than 2 mega-pixels and less than 7 mega-pixels. I received my book and it looked ok, however, I made the mistake in not really reading the resolution and size requirements for preparing the pictures. ![]() (You have to play around with it some) But the Autobuild feature is great and saves loads of time once you get them how you would like it. The only area of weakness really in my opinion with the process was the cumbersomeness of organizing the pictures as you would like them displayed. The download and the overall process of getting the pictures, organizing them, and preparing them for print went fine. I recently used Mypublisher for a book of my son’s first year. I agree – with the cost of shipping they shouldn’t be this poorly packaged or printed. I have emailed customer service twice – they don’t take phone calls. I don’t know if it is the Christmas rush or what but this is messing up my gift plans. Then 5 of the books had pages printed off center, upside down, with a barcode showing and folded up – (like when you have a page go through the printer bent). Because of the packaging many were pressed agains each other – there was no padding in the envelope – so there were creases. I ordered 12 books – all came in one mediamail cardboard envelope, not a box. I actually looks like someone in the finishing room pulled it out of a finisher and them wrapped tape around it. Today, however I received an order from them that was for the smaller 6×8 books – these books were poorly packaged and the packaging was torn up and re-taped – this appeard to be before the post office got to it. I havent priced shutterfly but Apples standard pricing is too expensive. I had the coupon they offer for iPhoto users to publish directly and that made the cost reasonable. The first two orders were for hardcover books – they came out great and color was pretty good. I have had great success with until today. Any other recommendations for creating photo books? Has anyone had a good experience with MyPublisher? I still like Shutterfly’s service. Over 18 months later, the comments are still coming in about problems with MyPublisher’s ordering and book creation system and poor customer service. So, I explained my problem in an email and waited. Shutterfly tries to do all of their support by email too but they at least publish a toll number if you prefer. ![]() There are no phone numbers on their site. There is no way to contact anyone in MyPublisher customer service by phone. Here’s something I should have checked beforehand. So, I attempted to contact their technical support. I’d click yes and watch as nothing happened. When the application restarted it asked if I wanted to continue uploading. I clicked retry several times with no change so I stopped and restarted the application. I preferred Shutterfly because MyPublisher simply didn’t work:Īt first it said it couldn’t connect to the server. Back in December 2004, I wrote about my experience creating a coffee table photo book with and.
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